Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Wait a few seconds for the completed connection. 20h02. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. Built-in wi-fi technology automatically . Open the Hub Manager by typing 192.168.1.254 in the browser. Remove My BT app and BT Whole Home WiFi on your device, Step 3. Within two minutes, follow the instructions on your device to connect. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Do not use it if it is damaged to prevent danger. Mode 1 setting offers you the best performance with the optimal speed and range. >. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. 15h25. Wonder if any one else has had this problem? Proceed to the location in your house BT app is guiding you. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. You can consider this method as the last resort, even if your Shaw modem flashing green. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Your first disc will use the Ethernet port to connect to your hub (router). 17-08-2019 Only by factory resetting all three in that order did everything work together. I can't install an add-on disc. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. This is similar, but without using the BT Smart Hub 2. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Use the disc location checker in the My BT app to find the best location for your disc. It will then connect wirelessly to the hub after a few mins. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. The LED will flash blue slowly. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Use the disc location checker in the My BT app to find the best location for your disc. However, one disk of him is sufficient for most properties. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Ask questions and share tips with other people 24 hours a day. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Then you can get connected and online straight away without your broadband being activated. A blue light lets you know the disc is in the best location. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. 31-01-2019 I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. I can't install an add-on disc. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. Keep the disc and device away from the water sources. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Besides, keep the BT disc away from other electrical devices. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. The extension will typically alert you if you are too near or too distant from the router. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. I've sent you a Private Message with details on how you can get in contact with the mod team. Select the Begin Location Test option by tapping it. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. The range of the discs can vary significantly depending on the operating environment and the location. The light on your disc will turn red wait until it turns solid blue again before continuing. Thanks for making and sharing it! Usually this is about halfway between the two devices. BT Hub, BT Voyager and Connected Devices GPL code. Tried resetting the disc several times. What is Complete Wi-Fi and how do I get started? Do BT Wi-Fi Discs work with other routers? On the home screen, select More, Your wi-fi network and then Set up new disc. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Step 2. on This is clearley explained in the set-up instructions. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Take a look at the video and information below about getting set up. Do not use it if it is damaged to prevent danger. Step 4. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". This will guide you through the set-up and suggest the best location for your disc. 20h43. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Add the new network name or password. You need to activate it by following the instructions in the email we sent you. There's one in your Hub box. This will guide you through the set-up and suggest the best location for your disc. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. If you're a new customer, we'll have created your BT ID when you joined. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). 11h57, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. 19-08-2019 Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. 3. >. 01-04-2019 You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. If you're still having problems, use our online troubleshooter. How to connect a BT Complete Wifi disc? If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. The best spot for your Wi-Fi Disc. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. You can then use the lan port on the remote disk to connect other devices to your network. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. The quickest and easiest way is by using the BT Business app. I have several devices connected to this switch and they all work just fine. What's the Admin Password, and Why do I Need it? Press the power button on the back of the disc to switch the disc off. These easy steps will quickly have you up and running. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Step 1. What to Note when Performing BT Wifi Disc Setup? It's a pain having to move it and shift the settee to reconnect each time. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. 18h07. A quick guide on fixing BT disc flashing red. You must connect them with an Ethernet cable through another disc. Unplug the cable. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Yes. 19-08-2019 I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. You need the My BT app to find out where to place your discs for the best signal. It's aimed at people who have to put up with patchy WiFi spots at home. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). It is one of the best ways to troubleshoot the problem quickly and effectively. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. For further troubleshooting and support see What does the orange LED on the disc mean? 10-07-2020 on Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Also, placing it in a ventilated room more often is best. This is awesome info. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. Contact BTs ISP if you still see the red light. Lets tell your customer service team about the situation you are encountering. What's the admin password and why do I need it? If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. After that, you must take out the Ethernet cable from both the disc and the hub. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? You can do this from the Settings menu or manually turn each disc off then on. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. Then, you connect the Ethernet cable's other end to the BT hub. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. But here is the best part. Follow the simple steps below for troubleshooting this problem. Besides, you also update the useful information about this device from our post. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. gibbylinks. The best spot is a clear space off the floor close to a power socket. You will see the question, what does your home look like?. You can manage your BT account without difficulty when using the My BT app. Usually this is about halfway between the two devices. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). You'll need to update your wireless devices with the new details. So the problem must have been some corruption within the Smart Hub 2. When your disc light turns blue, unplug the power cable. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Press this button and wait until all lights are off, Step 3. If you don't have this or want to know more see What is a BT ID and how can I get one? If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. There's one . Problems with Complete Wi-Fi, what do I do? You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. This will guide you through the set-up and suggest the best location for your disc. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Plug your Wi-Fi Disc into a power socket and turn it on. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. Unplug the Ethernet cable from both devices. Then, navigate More and Your WiFi network and Set up New Disc in the app. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Ask questions and share tips with other people 24 hours a day. Ask for an engineer to install Openreach if you dont have My BT app. The LED will flash blue slowly. No action required - it takes approximately 60 seconds to fully turn on. Running the WiFi Discs setup again is the next step you need to take. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Step 4. A BT sales rep offered me a new contract that included the Wifi range extending discs.

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