Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. Log into your account, select payment details and either add, delete or edit your payment options. The order was meant to be Christmas gifts for my daughter. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. I email once a week and each time they ask me to wait until a certain date before they will process a refund. Submit a complaint and get your issue resolved. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. System won't accept order number stating it's invalid. Reached out to customer service ad was told to keep waiting. It is horrible. Strengthen your review by uploading photos & videos. \r\n\r\nRun.". For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. 2 weeks later return not updated on system. Perfect size for my 5yo but not what I ordered or was advertised. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. 20%. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. I bought the gold chainmail dress from Nastygal for my birthday party last night. 1. Please do not return the item to us without speaking to our Customer Care team. Still haven't received my order. You can check shipping timescales here. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. NGVIP customers will also receive exclusive offers and promotions via email. They messed up my address and didn't contact me, which is why I didn't receive my order. Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. I dont need to wait when it says 4-7 days shipping. Everything was fine until about two hours into the evening. Again, I explained it was never sent. Date of experience: 12 April 2023. Please rest assured that we remain committed to the best possible service for our customers. 2. In a matter of two hours, the dress started falling apart. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. I would reduce my rating to 0 stars if it were possible. Items must be unworn and unwashed with the original labels attached. Or, let us know using the 'contact us" tab and we can have your item(s) resent. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. Over 28 days? The halter tie at the neck also broke in two. We do not have the ability to place an order on your behalf. Select your preferred return option (Print returns label at home or in store options). Please use the returns portal to get your returns label. Qty: 1 Size: 10 Colour: Yellow Don't worryyou have options! I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Item delivered and returned on 14/04/2023. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. My entire backside was almost exposed. Just telling me they've passed me to the 'relevant team'. Meet the new Nasty Gal app. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hello Melissa, thank you for your review regarding your most recent experience with our brand. You have also been charged 2 for the returns fee. Desired outcome: Kind regards, I immediately ordered another pair in a size 8 for my daughter for Christmas. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. AGAIN, in a size 6! You can then contact them to arrange collection or to schedule a new delivery date. I wanted to wear the item of clothing for 3 events in the past week and was not able to. They sent me the wrong item and the wrong size. Code. It has still not arrived and it is now the 12th of December. We also ensure all reviews are published without moderation. Why wasnt it specified on the order page? I am close to reporting them as fraud as this cannot happen to other people. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. ITEMS SHIPPED OR MY MONIES REFUNDED. Thanks again, great service! Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. My order number is GUS107732612. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! Unfortunately it did arrive with a stain so I contacted customer services where the lovely Stacie issued me a full refund. sadly i only received one item from it, on the depatching email it says all items are shipped. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. She threw in a joke, too, which set the tone for my day. Isabelle McGrath. 4. NastyGal ranks 2497th among Women's Clothing sites. A lot of our production is based in the UK, which means our products will come with UK sizing. Online Deal. Completly ridiculous and a waste of time. Login to our returns portal. Many thanks, Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. I cannot log in since now it says email not found. Please find QR Code to return your order GUK106832465 attached. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I ordered a pair of boots in a size 8. Is this your brand on Milled? Liked the products but the returns process is crazy. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. I am 5'5 and weigh 138 pounds. Claim it. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. blocking them. Take care x, Jayne helped me so quickly with my query! Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. x. I had an issue with my return and Nikki S. was a great help! We dont offer exchanges, but you can return your package and order again. Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. Thanks, I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. - Double check your delivery--some codes only work with specific delivery options. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. 1. Good to know We've gone paperless! You will receive a cancellation email and a refund via the original payment method used. You will need your order number and email/last 4 digits of your phone number. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. Thank you, Hello Ari, Thank you for leaving a review. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. 2023 Trustpilot, Inc. All rights reserved. I should have checked the reviews prior to ordering because they are horrible! This is unacceptable!! Verified as valid. Our App got a makeover (and shes lookin better than ever). Floral Embroidery Detail Wrapover Mini Dress You'll no longer receive an invoice in your parcel. I am asking you to please refund my money in the form of a check. Nastygal continues to respond telling me to allow more time before I can get a refund!! Rest assured, all your feedback has been taken on board as we are always looking for ways to improve our services and to try to prevent any confusion like this from happening again. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. This does not affect your statutory rights. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. So unfortunately we cannot accept returns that are over 28 days. or the money and now they will not even reply to my emails. The package was expected to arrive by December 23. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". For shopping wherever, whenever. Please try again later. This complaint was posted by a verified customer. nastygal.com Look What's Arrived Your wardrobe refresh just dropped. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. I don't know what to do to get my refund from NastyGal. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. The company specializes in the provision of fashion styles for young women. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. Wow. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: We use dedicated people and clever technology to safeguard our platform. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. The order number was GUK106037296 and the missing items are: This review was chosen algorithmically as the most valued customer feedback. 2023 Trustpilot, Inc. All rights reserved. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. I've had a look at the order and can see this was placed in December. For some areas, you can reschedule your delivery online here. Looking forward to your reply, speak soon. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. This company is horrible. I can see this information provided on the 7th February by our customer service team is correct. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. Fast and trustworthy shipping, nice and helpful customer support. Anyone can write a Trustpilot review. They put the blame on the client. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. P.S. Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year If this isnt available, in your area then youll need to get in touch with your local post office. Started return process and found out it costs 2 to return my order. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. You'll get an email once we receive your returned item. When did you go so downhill as a brand? Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. automatically applied at checkout when selecting the next day or standard delivery options, this Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. Absolutely amazing customer service in my opinion!! Once you have processed and paid for your return in the portal you're ready to post it off! Claim it. * One or more of these files was not uploaded due to an invalid file type. Your refund will be processed as soon as we get your items back. The carrier was unable to deliver your package. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Thank You. Youll need to place another order or return any unwanted items. If you know of another way to reach them that we don't show here . The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. REALLY REALLY poor service. Will definitely be ordering again especially with such a good customer service team! When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. As I can see your tracking link hasnt updated for some time now. They have no real customer service just a bunch of people leading you to the next. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. stramenopiles are unique in that they possess,
